If I could give zero stars I would. When I arrived in my room after checking in the couch looked so gross I would never have sat on it. Additionally, it was clear that the room was not cleaned properly. There was small debris on the floor, which made it clear the room was not properly vacuumed. Also there was a piece of a clothing tag on the coffee table and dust/dirt on the coffee table and all other hard surfaces. The clothing tag wasn't a big deal from a cleanliness standpoint in and of itself but if it was still sitting on the table after the room being cleaned, it's clear the room wasn't fully cleaned. Also noticed a couple of marks on the comforter, didn't look like permanent stains, more like fresh uncleaned marks. I went downstairs and said "I really hate to do this but I don't think my room was fully cleaned, are there any other available rooms I could switch to". Instead of an apology for my room not being cleaned I was questioned on what exactly wasn't clean (even though I had already explained it to the first woman at the desk) and then was told that it was on the list as cleaned. They did give me another room but were very rude about it. I apologized 3 times because I felt bad requesting a change, even though I shouldn't have felt bad, and was not given one apology for the inconvenience by the staff. I felt extremely uncomfortable by the attitude I was given.
Hotel was clean, staff friendly but misleading about rooms.
Good location (close to my destination), room was clean and comfortable. Included breakfast was decent. No complaints, would stay here again without hesitation.
*Update-We specifically asked NOT to be enrolled in the email newsletter when confirming our room through email. We’ve been receiving non-stop promotional emails despite the assurance of the reservation attendant that we would not be enrolled in such a program. Ugh.
Also, when we walked in to the room, it smelled strongly of a cleaner or air freshener with an underlying smell of cigarette smoke. We called down to ask about our non-smoking room and were told that the company's new "eco-friendly cleaner smelled just like cigarette smoke". Sounds like BS to me but since all rooms in the hotel and the area were booked up, we had no choice but to stay.
This is very disheartening because we have always had great experiences with the Best Western Plus brand.
Front desk staff was very efficient and professional. Beds were old and really squeaked . The housekeeping staff needs some training in the finer points of cleaning floors. Overall the property was nice and for a quick night on the road we would stay there again. However, we hope that the cleanliness is addressed. The breakfast was pretty good and there were many options available. The breakfast attendant wasn't very cordial when asked a question.
We called directly to ask for a suite. We were told that the suite at this site had a partition that separated the bed from the pull out sofa area. We were very disappointed to find that the partition consisted of an 18 inch decorative "partition" on either side of the room. If we had known that this was considered a partition, we would have chosen another hotel or room style. When we spoke to management about this, he explained the technical definitions of what is considered a partition. I do not consider this anything more than a decoration as it provides no separation between the sitting and sleeping area.
Our room was quiet, clean but there was no hot water for showering at night when we arrived and again in the morning. Water was barely warm almost cold, so we had to shower quickly in cold water. I will say it woke us right up so we could get back on the road. Hotel is located in a good spot, reasonably priced for the area and surrounding hotels. Front desk check in at 9-30pm was not very friendly. She made us feel like we we're inconviencing her to check us in. This was a good spot to stop to rest but wouldn't stay more than just one night
Best Western Plus Brunswick Inn Suites is a US Lodging based in Brunswick, Georgia. Best Western Plus Brunswick Inn Suites is located at 126 Venture Dr, Brunswick, GA 31525, USA.
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